Who We Are
The Westace Family
WestAce is part of the wider Westace operator group, founded in 2019 and now licensed under the master Curaçao licence held by Antillephone N.V. (reference 8048/JAZ). Our flagship site westace1.com runs the EU operation; westace.gb.net and this site, westace.uk.net, are the two UK-focused front-ends.
The two UK domains exist for a simple reason — UK punters split cleanly into two profiles. westace.gb.net is tuned for casual welcome-bonus-led players: bigger free-spin counts, lower minimum deposits, gentler stakes. westace.uk.net is tuned for high-roller play: a bigger headline match (£15,000 vs £12,500), faster cashout caps once you cross VIP tier 3, and dedicated VIP host coverage from your first £1,000 in net deposits.
What We Run On
The lobby pulls from 27 game studios. The current shortlist:
- Slots high-volatility: Hacksaw Gaming, Nolimit City, Push Gaming, Pragmatic Play (Megaways line)
- Slots low-volatility / classic: Playson, Endorphina, Wazdan, Booming Games, Quickspin
- Live dealer: Evolution (Crazy Time, Lightning Roulette, VIP Blackjack), Pragmatic Play Live, Playtech Live
- Table classics: Betsoft, Yggdrasil, Stakelogic, GameArt, Spinomenal
- Crash / mini: Onlyplay, Aviator (Spribe), InOut, GameBeat
- Bingo / lottery: Amusnet, EGT Digital, Fazi, Felix Gaming, Popiplay
Game roster: 8,200+ titles at the time of writing. We add 15-30 new releases per week, mostly via the Hacksaw and Pragmatic Play pipelines.
How We Handle Money
UK player balances are held in a segregated client account with our payments partner. We do not commingle player funds with operating capital. Crypto deposits are routed through a multi-sig hot wallet (max 2% of daily turnover) with the bulk held cold. Withdrawal requests over £5,000 trigger a second-signer review before the cold wallet releases the funds, which is the main reason large crypto cashouts can take an extra hour or two over a small one.
Licensing & Regulation
We are licensed by the Government of Curaçao under master license 8048/JAZ issued to Antillephone N.V. WestAce is not licensed by the UK Gambling Commission (UKGC). UK players can access this site, but disputes are resolved under Curaçao consumer law rather than UKGC rules.
If you specifically need UKGC-licensed protection (GAMSTOP self-exclusion, statutory dispute escalation via the UKGC), we recommend you play at a UKGC-licensed operator instead. We support voluntary self-exclusion via our own Responsible Gaming page and partner with GamCare for problem-gambling referrals.
Support & Contact
- Live chat: 24/7, English, via the chat bubble bottom-right after login.
- Email (general): [email protected] — replies within 4 hours.
- Email (complaints): [email protected] — include account username, registered email, complaint subject, dates, and supporting evidence.
- Help Centre: Full FAQ at /about and /terms; legal pages linked in footer.
Responsible Gaming
If gambling stops being fun, stop. You can set deposit, loss, and session limits in Account → Limits, or take a 24-hour cool-off, a 7/30-day break, or permanent self-exclusion from Account → Responsible Gaming. For independent support:
- GamCare — gamcare.org.uk — free helpline 0808 8020 133, 24/7.
- BeGambleAware — begambleaware.org — advice and treatment finder.
- Gordon Moody — gordonmoody.org.uk — residential treatment for severe addiction.
You must be 18 or over to register. Underage gambling is a criminal offence; we operate ID checks to keep minors off the platform.