General Terms & Conditions

1. Introduction

These General Terms and Conditions (the "Terms") form a binding agreement between you (the "Player") and Antillephone N.V. trading as WestAce (the "Company") under master Curaçao licence 8048/JAZ. By creating an account or placing any wager on this website, you accept these Terms in full. If you do not accept them, do not register. We may amend these Terms at any time; continued use after an amendment constitutes acceptance.

2. Eligibility & Restricted Territories

You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher) and a resident of a permitted country. Residents of the following Excluded Jurisdictions may not open an account or fund one: Afghanistan, Armenia, Belarus, Belize, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Montenegro, Myanmar, Romania, Russia, North Korea, Netherlands Antilles, Sweden, Ukraine (including Crimea), United States of America, Cote d'Ivoire, United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Lebanon, Jordan, and Egypt. Using a VPN, proxy, or false residential information to bypass this restriction is a material breach of these Terms and voids all winnings.

3. Account Registration

One account per person, household, IP address, or device. You must provide accurate name, date of birth, email, and residential address. Identity verification (KYC) is mandatory before the first withdrawal. We may suspend or close any account showing signs of multi-accounting, false information, or chargeback abuse, and may forfeit any pending balance under section 12 below.

4. Deposits

Minimum deposit £20 on cards and crypto, £50 on bank transfer. All deposits are processed in real time except bank transfers, which take 1-3 business days. The Company does not charge deposit fees; third-party fees (network gas, card processing) are the Player's responsibility. Deposits made for the purpose of cashing out without genuine play ("wagering") may be returned net of a 5% handling fee.

5. Withdrawals

Minimum withdrawal £20 (£50 bank transfer). Standard maximum £500 per transaction, £5,000 per week; raised by VIP tier. KYC is mandatory before any withdrawal is processed. The Company reserves the right to pay out to the same method used for the most recent deposit, or to require a small reverse payout on cards before larger crypto cashouts.

Withdrawals submitted while a bonus is wagering remain queued until the wagering is met or the bonus is forfeited. Forfeiting a bonus from Cashier → Withdraw immediately releases the cash portion of your balance.

6. Know Your Customer (KYC) & Anti-Money Laundering

The Company complies with applicable AML regulations. Documents we may request: government-issued photo ID, proof of address dated within the last 3 months, source of funds (payslip, tax return, sale-of-asset documentation) for accounts whose cumulative deposits exceed £2,000, source of wealth for accounts whose lifetime deposits exceed £100,000. Failure to provide requested documents within 30 days results in account suspension and may, after a further 30 days, result in forfeit of the balance to the Company.

7. Bonuses

Only one bonus may be active at a time. The maximum bet while a bonus or its winnings are active is £5 per spin or hand. Bets above this void the bonus and any related winnings. Games contribute to wagering as follows: slots 100%, video poker 20%, live dealer 10%, table games (RNG) 10%; certain high-RTP slots (Blood Suckers, 1429 Uncharted Seas, Mega Joker) are excluded. Bonus wagering must complete within 10 days of credit; free-spin wagering within 7 days. Free spins themselves expire 24 hours after credit. The Company reserves the right to cancel bonuses for accounts displaying patterns of bonus abuse (low-volatility hedging, high-stake clearing followed by immediate withdrawal, multi-account claims).

8. Game Rules & Fairness

All games operate on certified random number generators audited by iTech Labs or eCOGRA. Game malfunctions void play and all associated stakes are refunded. Live dealer games are subject to the rules of the relevant studio (Evolution, Pragmatic Play Live, Playtech Live) and recorded in full for dispute resolution.

9. Responsible Gaming

Players may set deposit, loss, wager, and session-time limits in Account → Limits. Cool-off periods (24h, 7d, 30d) and permanent self-exclusion are available in Account → Responsible Gaming. The Company supports independent help via GamCare, BeGambleAware, and Gordon Moody. Underage gambling is prohibited; accounts flagged as under-18 are closed immediately and balances forfeited.

10. Privacy & Data Protection

Personal data is processed under our Privacy Policy (linked in the footer). Data is held on EU servers, retained for 5 years after account closure for AML compliance, and shared with payment providers, KYC partners, and licensing authorities as required.

11. Disputes & Complaints

Step 1: email [email protected] with your username, the registered email, a clear subject line, full timeline, and any supporting evidence (screenshots, transaction IDs). We acknowledge within 24 hours and resolve within 30 days. Step 2: if unresolved, escalate to the Curaçao licensing authority at gaming-curacao.com. Step 3: independent arbitration via the dispute portal listed on the licensing page.

12. Termination & Forfeiture

The Company may suspend or close an account at any time for breach of these Terms, with or without prior notice. On termination for cause (fraud, multi-accounting, AML breach, VPN misuse) the Company may, at its discretion, forfeit the balance, void winnings, and report to relevant authorities. On termination by the Player or for non-cause, remaining cash balance is paid out via the most recent valid method, subject to KYC.

13. Governing Law

These Terms are governed by the laws of Curaçao. The exclusive jurisdiction for any dispute is the courts of Curaçao, except where licensing arbitration is invoked under section 11. Statutory consumer rights in your country of residence are not affected.

14. Contact

For questions about these Terms: [email protected]. For complaints: [email protected]. Last updated: May 2026.

Terms FAQ

Where can I download a PDF of these terms?

Email [email protected] and we will send the current version as a signed PDF within 24 hours.

What happens if these terms change?

Material changes are emailed to all active accounts 14 days before they take effect. Continued use after the change date constitutes acceptance. You can object and close your account before the change date with no penalty.

Are the terms different on westace.gb.net?

The general framework is identical (same Curaçao licence, same KYC rules), but bonus terms differ — westace.gb.net runs a £12,500 welcome ceiling vs £15,000 here. Always read the page-specific bonus terms before claiming.

Is dispute resolution actually fair under Curaçao law?

Curaçao licensing has been criticised for slow ADR turnaround. We offer to arbitrate disputes at our own cost through an independent ADR firm (eCOGRA or AskGamblers Sealed Section) on top of the official channel; details available on request.

What jurisdiction's law applies to UK players?

These terms are governed by Curaçao law. UK statutory consumer rights are unaffected. UKGC self-exclusion (GAMSTOP) does NOT apply because we are not UKGC-licensed; you can self-exclude here directly, or use a UKGC operator if you want GAMSTOP coverage.